Terms & Conditions
1. Introduction
These Terms & Conditions govern your access to and use of the Vinto website, platform and related services. By accessing or using Vinto, you agree to be bound by these Terms. If you do not agree, you must not use the platform.
2. About Vinto
Vinto is an AI-powered media platform that transforms uploaded images and visual content into cinematic video outputs. The platform may be used for real estate marketing, accommodation listings, venue promotion, commercial presentation, social media content and other visual storytelling applications.
3. Eligibility
You must be at least 18 years old to use Vinto, or otherwise have the legal authority and consent required in your jurisdiction. You must also have the right to upload and use any content submitted through the platform.
4. Accounts
Some parts of the platform may require account registration. You are responsible for maintaining the confidentiality of your login details and for all activity carried out through your account.
5. User Content and Customer Responsibilities
You retain ownership of the images, media and other materials you upload to Vinto. By uploading content, you grant Vinto a limited licence to host, process, analyse and transform that content for the purpose of providing the service and improving platform performance.
You confirm that you own the content you upload or have all necessary rights and permissions to use it. Specifically, you warrant that:
- you own the photos and media or have obtained permission to use them
- the content does not infringe copyright, trade mark or other intellectual property rights
- you have complied with all applicable laws in your jurisdiction, including those relating to privacy, identifiable persons and property rights
- where individuals appear in uploaded content, all necessary permissions or releases have been obtained
Vinto accepts no liability for content uploaded without proper rights or permissions.
6. AI-Generated Outputs
Vinto uses artificial intelligence and automated systems to generate video outputs from user-supplied images and media.
AI-generated outputs are produced automatically and may vary depending on the quality, composition and suitability of the content provided. While Vinto aims to produce high-quality cinematic results, the platform does not guarantee specific visual outcomes, accuracy or suitability for any particular purpose.
Users are responsible for reviewing, approving and ensuring that all generated content is appropriate before publishing, distributing or relying on it commercially.
7. Content Policy and AI Processing Limitations
Vinto's AI video generation is subject to automated content policy controls enforced by our underlying technology providers. These controls are designed to comply with industry-standard responsible AI practices.
As a result, uploaded images that contain certain visual elements — including but not limited to artistic depictions of the human form, classical artwork, figurines, sculptures, wall art or photography featuring nudity or partial nudity — may not be fully processed, may be omitted from the final video output, or may prevent video generation entirely.
This applies regardless of the artistic, decorative or non-explicit nature of the content. Vinto does not manually review or censor uploaded images; these limitations are applied automatically at the AI processing level.
Customers should be aware that:
- images containing content flagged by automated policy systems may not appear in the generated video or may cause the generation to be declined
- Vinto is unable to override, adjust or make exceptions to these automated content policies
- submissions that are declined or partially processed due to content policy will still count toward any applicable usage limits, including free sample credits
- for best results, customers should ensure uploaded images are free of content that may be flagged by automated moderation systems
Vinto accepts no liability for content that is excluded, modified or declined as a result of automated content policy enforcement.
8. Platform Use
You agree not to misuse the platform, interfere with its operation, attempt to reverse engineer it, or use it in any unlawful, deceptive, abusive or infringing way.
9. Fees and Payments
Vinto operates on a pay-per-video basis. Current pricing is shown on the pricing page and on the upload flow at the time of order. Videos are available in 720p or 1080p and are priced per video based on the number of photos supplied. Unless otherwise stated, fees are payable in advance and are non-refundable except where required by law.
10. Delivery
Completed videos are typically delivered within 20-40 minutes of successful upload and payment, subject to queue length, content policy checks and availability of underlying AI processing systems. Delivery times are a target, not a guaranteed service level.
11. Watermark Protection
Sample and invite-code videos are delivered with a Vinto watermark. The Vinto watermark must not be removed, altered, covered, obscured or modified under any circumstances. Any attempt to remove or conceal the watermark may result in suspension of services and legal action. Paid 720p and 1080p videos are delivered without a watermark.
12. Video Usage Rights
Upon delivery of a completed paid video, the customer is granted a non-exclusive licence to use the video for:
- property listings
- real estate and accommodation marketing
- social media content
- websites and digital advertising
- commercial and promotional presentations
The video must not be used in any way that damages or misrepresents the reputation of Vinto. If a property is listed through one agent, another agent may not reuse the same video to relist or market the property without written permission from Vinto.
13. Portfolio and Marketing Use
By submitting content to Vinto, you confirm that you hold all necessary rights, consents, and permissions to the materials provided (including property photos, listing information, and any branding) and that such content does not infringe any third-party rights.
You grant Vinto a non-exclusive, royalty-free, perpetual, worldwide licence to use, display, reproduce, publish, and promote the videos created from your content, including excerpts, still frames, previews, and screenshots, for portfolio, marketing, promotional, and advertising purposes.
This includes (but is not limited to) use on our website, social media channels, advertising materials, presentations, pitch decks, demonstrations, and other promotional platforms.
Vinto may also reference and display the associated property address, agency name, agent name, agency branding, and publicly available listing information in connection with the promotion and display of these materials, unless you specifically request in writing that we do not do so prior to publication.
14. Refund Policy
Due to the digital nature of the service, Vinto does not offer refunds on completed orders.
If a customer believes there is a legitimate issue with a delivered video, Vinto must first be given a reasonable opportunity to review and rectify the matter. If a technical or production issue cannot reasonably be resolved, Vinto may, at its sole discretion, issue a credit toward the production of a replacement video.
Credits are not redeemable for cash and are subject to the terms of any applicable order or agreement.
15. Customer Conduct and Public Statements
Customers must contact Vinto directly to resolve any service concerns before making public complaints, reviews or statements about the service.
Publishing false, misleading or defamatory statements about Vinto on social media, review platforms or other public forums — without first allowing Vinto a reasonable opportunity to address the matter — may result in legal action for damages and business loss.
16. Intellectual Property
All platform software, branding, workflows, systems, website design and related technology remain the intellectual property of Vinto or its licensors. These Terms do not transfer ownership of the Vinto platform or any part of it to you. Customers may not copy, resell, reverse engineer or redistribute the Vinto platform or technology.
17. Availability
Vinto aims to provide reliable access but does not guarantee uninterrupted or error-free service. We may suspend access temporarily for updates, maintenance, improvements or operational reasons.
18. Third-Party Services
Vinto may integrate with or rely on third-party tools, infrastructure or providers. We are not responsible for the policies, availability or performance of third-party services outside our direct control.
19. Limitation of Liability
To the maximum extent permitted by law, Vinto is not liable for indirect, incidental, special or consequential loss arising from the use of the platform, including but not limited to loss of revenue, business, marketing opportunities, property sales, data or business interruption.
Customers use the Vinto platform at their own risk.
20. Termination
We may suspend or terminate access to Vinto if these Terms are breached, misuse is detected, or continuing access presents a legal, operational or security risk.
21. Changes
We may update these Terms from time to time. Continued use of Vinto after changes are published constitutes acceptance of the revised Terms.
22. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the State of Queensland, Australia. You agree that any dispute arising from or relating to the use of the Vinto website, platform, or services will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.
If you access the Vinto platform from outside Australia, you are responsible for compliance with local laws in your jurisdiction.
23. Contact
For questions regarding these Terms, please contact Vinto at hello@vinto.com.au.
Privacy Policy
1. Introduction
Vinto respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and protect information when you use our website or platform.
2. Information We Collect
Depending on how you interact with Vinto, we may collect:
- name, email address and contact details
- business or company information
- account and login details
- uploaded media and related project information
- usage data, device information and browser details
- communications sent to us through forms, support or email
3. How We Use Information
We may use information to:
- provide and operate the Vinto platform
- process uploaded content and generate outputs
- provide support and communicate with users
- improve products, workflows and user experience
- monitor security and prevent misuse
- comply with legal obligations
4. Uploaded Media
Images and other media uploaded to Vinto are processed to deliver the service you request. Depending on platform settings, technical workflow or service improvements, uploaded content may be temporarily stored, processed or analysed by Vinto and trusted service providers.
5. AI Processing
Because Vinto is an AI-powered platform, user content may be processed by automated systems and models to generate cinematic video content and improve overall product performance.
6. Sharing of Information
We do not sell personal information. We may share information with trusted service providers, contractors or infrastructure partners where reasonably necessary to operate the website, platform, support systems, payment systems or hosting environment.
7. International Operation
Vinto operates globally. By using the platform, you acknowledge that data may be processed or stored in jurisdictions outside your own, subject to reasonable safeguards and operational requirements.
8. Security
We take reasonable technical and organisational steps to protect information from unauthorised access, misuse, loss or disclosure. No online service can guarantee absolute security.
9. Retention
We retain information for as long as reasonably necessary to provide the service, maintain platform integrity, comply with legal obligations, resolve disputes and enforce our agreements.
10. Your Rights
Depending on where you live, you may have rights to access, correct, delete or restrict the use of personal information. Requests can be directed to us using the contact details below.
11. Changes
We may update this Privacy Policy from time to time. Revised versions will be published on this page.
12. Contact
For privacy questions or requests, please contact privacy@vinto.com.au.
Acceptable Use Policy
1. Purpose
This Acceptable Use Policy sets the standards for responsible use of the Vinto platform and website.
2. Permitted Use
You may use Vinto for lawful commercial or personal purposes consistent with the intended use of the platform.
3. Prohibited Use
You must not use Vinto to upload, process, generate or distribute content that:
- infringes copyright, trade mark or other rights
- violates privacy, publicity or confidentiality obligations
- is misleading, fraudulent or deceptive
- is unlawful, defamatory, abusive or harmful
- contains malware, harmful code or attempts to disrupt services
- misrepresents people, places, products or services in a way that is unlawful or deceptive
4. Platform Integrity
You must not attempt to probe, test, disrupt or gain unauthorised access to the platform, related systems or infrastructure.
5. Enforcement
We may investigate misuse and may suspend or terminate accounts that breach this policy or present operational, legal or reputational risk.
6. Updates
This policy may be updated as Vinto grows and new platform capabilities are introduced.
7. Contact
To report misuse or ask about this policy, contact admin@vinto.com.au.